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David’s Bridal deployed a concierge chatbot “Zoey” as a fully automated AI call center agent that handled routine customer inquiries, especially during peak periods cmswire.com. Zoey’s conversational AI capabilities simplified repetitive tasks and drove e-commerce revenue, while human employees shifted to more complex, high-value customer interactions cmswire.com. This hybrid approach – AI for simple queries, humans for complex or emotional cases – is emerging as the model in

In the fast-paced world of technology, businesses must adapt to stay competitive. From enhancing customer experience to improving...

In today's fast-paced digital landscape, businesses must adapt and innovate to thrive. One critical area where companies can gain a...